Return & Refund Policy

Effective Date: [01 01 2025]

At Puliocare, customer satisfaction is our top priority. We are committed to providing high-quality products and service. However, if for any reason you are not satisfied with your order, please read our return policy carefully to understand your rights and obligations.

1. 14-Day Free Return Guarantee

Customers have the right to request a free return within 14 days of receiving the product. To qualify for a return, the product must be:

Unused and in original condition
Returned in original packaging
Complete with all accessories, manuals, and tags

Please contact our Customer Support before initiating any return process.

2. Damaged, Defective, or Incorrect Products

If your item is damaged, defective, or incorrect upon delivery:

You must contact our Customer Service within 24 hours of delivery.
You are required to provide photo or video evidence of the issue.
After our team reviews and approves your claim, we will initiate the return or replacement process.

⚠️ Returns will not be accepted without prior approval. Please do not send any products back before contacting our support team.

3. Contact Requirement Before Return

To ensure smooth processing, customers must first contact our Customer Service Team before initiating any return.
Unauthorized returns without prior contact and approval will be automatically rejected.

📩 Contact: support@puliocare.com

4. Shipping Delays and Delivery Time

Shipping times may vary depending on the customer’s location.
If your package is delayed or hasn't arrived within the expected timeframe:

Please contact our support team for tracking and resolution.
Late arrivals are not grounds for return, but we will assist you promptly.

5. Return Exclusions – User-Caused Damage

We do not accept returns in the following cases:

Damage caused by user error, misuse, or negligence
Damage caused by third-party usage (i.e. the product was used by someone other than the buyer)
Products returned without original accessories or packaging
Any product showing signs of wear, alteration, or contamination

6. Refund Processing

Once the returned item is received and inspected:

You will receive a confirmation email.
If approved, your refund will be processed within 5–10 business days.
Refunds will be issued to the original payment method.

7. Non-Refundable Items

The following items are non-refundable:

Items purchased as “final sale” or clearance
Gift cards or promotional vouchers
Products damaged due to improper use after delivery

8. Return Shipping Instructions

Once your return is approved:

Our support team will provide the return address and instructions
You will be responsible for packaging the item securely
In case of approved defect/issue, Puliocare will cover the return shipping fee
For other cases, return shipping costs may apply