Privacy Policy

Effective Date: [01 01 2025]

Welcome to Puliocare. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with us through other means.

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identifiers: Name, email address, shipping address, phone number.
Payment Information: Billing address, credit/debit card details (processed via secure third-party gateways).
Account Information: Login credentials, order history, preferences.
Technical Data: IP address, browser type, device information, cookies, and usage data.
Communication Data: Emails, support inquiries, chat messages, and reviews.

2. How We Use Your Information

We use the data we collect for the following purposes:

To process and fulfill orders
To communicate order updates, promotions, and newsletters
To provide customer service and support
To personalize your shopping experience
To improve our website, services, and products
To prevent fraud, comply with legal obligations, and enforce our terms

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Payment processors (e.g., Stripe, PayPal)
Shipping providers (e.g., DHL, FedEx, local couriers)
Service providers (e.g., email marketing platforms, CRM systems)
Legal authorities when required by law

All third parties are required to comply with data privacy standards and only use your information as needed to provide their services.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Remember your preferences
Track website usage and performance
Provide relevant ads through platforms like Google and Facebook

You can control cookie preferences via your browser settings.

5. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct or update inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Request restriction or objection to certain data processing
Request a copy of your data (data portability)

To exercise your rights, please contact us at [privacy@puliocare.com].

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy, or as required by law. This includes fulfilling orders, handling disputes, and maintaining financial records.

7. Security

We use SSL encryption, secure servers, and data minimization practices to protect your information. While no system is completely secure, we strive to implement the best industry standards to ensure your data is safe.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect data from children. If we learn that we have done so, we will delete the information promptly.

9. International Data Transfers

If you access our services outside of your home country, your data may be transferred to and processed in countries with different privacy laws. We ensure such transfers are handled securely and legally, following GDPR, CCPA, and similar frameworks.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our site or services after changes means you accept the updated terms.